Privacy Policy

1. What This Policy Covers

This Policy applies to all personal information we collect while providing domestic logistics and freight services within Australia, including through our website, our communications with you, and our day-to-day operations. By using our website or services you agree to the handling of your personal information as described here, alongside our terms and conditions.

2. Personal Information We Collect

We collect only the personal information that is reasonably necessary for our business and to provide our services. This may include:

• Names, telephone numbers and email addresses
• Company or business names and Australian Business Numbers (ABN)
• Pickup and delivery addresses within Australia
• Freight, consignment and delivery details
• Driver, subcontractor or carrier information, where applicable
• Billing, invoicing and payment information
• Website usage data, including IP addresses, browser type, cookies and analytics data

3. How We Collect Personal Information

Where practicable, we collect personal information directly from the individual or business concerned. We collect it through website enquiry forms and booking requests, telephone calls, emails and written correspondence, freight booking records and transport documentation, communication with carriers, drivers and subcontractors, trusted referrers or transport partners, and cookies and analytics tools when you use our website.

4. How We Use Personal Information

We use personal information to:

• Provide freight forwarding, logistics and transport services
• Manage bookings, pickups, deliveries and consignments
• Communicate with customers, carriers, drivers and subcontractors
• Process invoices, payments and accounts
• Manage internal business operations and record-keeping
• Comply with our legal, regulatory and contractual obligations
• Improve our services, systems and website
• Respond to enquiries, feedback or complaints

We do not use personal information for purposes unrelated to our services without your consent, unless required or authorised by law.

5. Disclosure of Personal Information

We disclose personal information only where it is necessary, and we limit each disclosure to the minimum information required. We may disclose personal information to:

• Transport partners and subcontractors: carriers, drivers and logistics partners engaged to complete freight movements within Australia.
• Service providers: IT and cloud providers, accounting and bookkeeping providers, and payment processors.
• Professional advisers: accountants, auditors, consultants and legal advisers.
• Government and regulatory authorities: government agencies, courts or regulators where required or authorised by law.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include secure electronic systems and password protection, restricted role-based access, secure storage of physical records, and confidentiality obligations on our staff and partners.

7. Data Retention

We keep personal information only for as long as it is required for our business or to meet legal obligations, and we securely destroy or de-identify it when it is no longer needed.

8. Your Rights Under the Australian Privacy Principles

Under the Australian Privacy Principles you have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on a request. We will respond within a reasonable time, and if we decline a request we will explain why.

9. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve performance, functionality and your experience. You can manage or disable cookies through your browser settings, though some parts of the website may not work as intended if you do.

10. Privacy Complaints

If you believe we have mishandled your personal information, please contact us so we can investigate and respond. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on our website, and the date at the top of this page shows when it was last updated.

12. Contact Us

For any privacy questions or requests, contact Ozcoast Logistics Pty Ltd at info@ozcoastlogistics.com.au, call 1300 612 916, write to 7 Girona Street, Piara Waters, WA 6112, Australia, or reach our team through the contact page.