PRIVACY POLICY
Ozcoast Logistics Pty Ltd
Effective Date: 12-01-2026
1. Introduction and Purpose
Ozcoast Logistics Pty Ltd (“Ozcoast Logistics”, “we”, “us”, “our”) is an Australian logistics and domestic freight forwarding service provider.
We are committed to protecting the privacy of individuals and businesses whose personal information we collect and handle. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy also explains how personal information may be accessed or processed outside Australia in connection with operational and support services.
This Policy applies to all personal information collected by Ozcoast Logistics while providing domestic logistics and freight services within Australia, including through our website, communications, and operational activities.
2. Personal Information We Collect
- Full names, telephone numbers, and email addresses
- Company or business names and Australian Business Numbers (ABN)
- Pickup and delivery addresses within Australia
- Freight, consignment, shipment, and delivery details
- Driver, subcontractor, or carrier information (where applicable)
- Billing, invoicing, and payment information
- Website usage data, including IP addresses, browser type, cookies, and analytics data
We only collect personal information that is reasonably necessary for our business operations and service delivery.
3. How Personal Information Is Collected
- Website enquiry forms and booking requests
- Telephone calls, emails, and written correspondence
- Freight booking records and transport documentation
- Direct communication with customers, carriers, drivers, subcontractors, or service partners
- Third parties such as transport partners or referrers
- Cookies and analytics tools when you use our website
Where practicable, personal information is collected directly from the individual or business concerned.
4. Purpose of Collection and Use
- Providing domestic freight forwarding, logistics, and transportation services
- Managing bookings, pickups, deliveries, and consignments
- Communicating with customers, carriers, drivers, and subcontractors
- Processing invoices, payments, and accounts
- Managing internal business operations and record-keeping
- Complying with legal, regulatory, and contractual obligations
- Improving our services, systems, and website functionality
- Responding to enquiries, feedback, or complaints
We do not use personal information for purposes unrelated to our services without consent, unless required or authorised by law.
5. Disclosure of Personal Information
Transport Partners and Subcontractors
Carriers, drivers, and logistics partners engaged to complete freight movements within Australia.
Service Providers
IT and cloud service providers, accounting and bookkeeping providers, payment processing providers.
Professional Advisers
Accountants, auditors, consultants, or legal advisers.
Government and Regulatory Authorities
Australian government agencies, courts, or regulators where required or authorised by law.
All disclosures are limited to the minimum information necessary for the relevant purpose.
6. Overseas Processing of Personal Information
Some personal information may be accessed or processed outside Australia, including from India, for limited operational, administrative, customer support, and IT-related purposes.
Ozcoast Logistics Pty Ltd may utilise services provided by its related entity, Averion Global Pty Ltd (India).
7. Storage and Security of Personal Information
- Secure electronic systems and password protection
- Restricted and role-based access
- Secure storage of physical records
- Confidentiality obligations
8. Data Retention and Secure Destruction
Personal information is retained only for as long as required and securely destroyed or de-identified when no longer needed.
9. Access and Correction of Personal Information
You may request access to or correction of your personal information. Identity verification may be required.
10. Cookies and Website Analytics
Cookies and analytics tools are used to improve performance, functionality, and user experience.
11. Privacy Complaints
Complaints may be lodged with us or escalated to the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Policy
Updates will be published on our website.
13. Contact Details
Ozcoast Logistics Pty Ltd
📧 Email: info@ozcoastlogistics.com.au
📞 Phone: 1300 612 916
🌐 Website: https://www.ozcoastlogistics.com.au/
