Frequently Asked Questions

We cover all of Australia, including metro areas, regional centres, and remote locations across every state and territory.

It depends on where you're sending from and to, and which service level you choose. As a rough guide:

• Sydney to Melbourne: 1 to 2 business days
• Brisbane to Perth: 3 to 5 business days
• Metro to regional areas: add 1 to 2 days

We'll give you a more accurate timeframe when we quote your job.

Absolutely. We've got tail-lift trucks and other equipment for sites without forklifts. Just mention it when you book so we can send the right vehicle.

Interstate means your freight crosses state borders (like NSW to Victoria). Intrastate stays within the same state. We handle both.

Yes. We regularly move oversized freight and handle all the permits, pilot escorts, and route planning that goes with it.

Yes, we handle most dangerous goods classes (Classes 2 to 9). We don't carry explosives (Class 1) or radioactive materials (Class 7).

Yes, for selected metro-to-metro routes between capital cities. There are cut-off times, so get in touch to check availability.

We move chilled and frozen goods like fresh produce, dairy, seafood, pharmaceuticals, and frozen meals. We can maintain temperatures from 0°C down to -20°C depending on what you need.

We look at distance, size, weight, service type, urgency, and any special requirements (like dangerous goods, oversized loads, or refrigeration). You'll always get an itemised quote with no surprises.

Not from us. We list everything upfront, including things like remote area charges, after-hours delivery fees, or dangerous goods handling if they apply to your job.

For standard freight, a day's notice is usually fine. For oversized or dangerous goods transport, we'd recommend 3 to 5 business days to allow time for permits and escort arrangements.

Yes. We provide short-term and long-term storage, pick and pack services, cross-docking, and inventory management.

Absolutely. We can store your goods and then handle the final delivery to your customers or job sites.

We provide transit insurance covering loss or damage during transport. We also have options for high-value loads and dangerous goods.

We'll investigate what happened, work with you on the insurance claim, and provide all the documentation you need. Our aim is to prevent issues.

Yes, we regularly service agricultural areas and mining regions. We'll arrange pilot support and permits when needed.

Weather, road conditions, and access restrictions can sometimes impact delivery times. We'll plan for these and let you know if there are any delays or if we need additional time.

Secure everything on pallets, label clearly, and use shrink wrap or banding to keep items stable. For refrigerated or dangerous goods, we'll provide specific packaging guidelines when you book.

Yes, we can arrange palletising, industrial packaging, and dangerous goods labelling if you need it.

Always. Every booking gets a dedicated contact person, so you're not dealing with a call centre queue.

We'll call you straight away, explain what's causing the delay (whether it's weather, road access, or something else), and work out the best way forward.

We accept electronic funds transfer, card payments, or account invoicing for business customers. Payment terms depend on your account setup.

Yes, all invoices include GST, our ABN, and any relevant permit or job references.